Ordering, Returns and Delivery
PRODUCTION TIMINGS
Each Iona Montgomery product is made to the highest standards and this attention to detail takes a little time. Orders should be produced and ready for despatch within the following timescales (excludes weekends). NB These are the estimated timings to create your piece, please then consult our delivery times :
Formal/Bespoke hats and headbands: 20-30 days
Monty Fedoras - 5 -10 days (depends on availability)
Turbans - 10 - 20 days
NEED A PIECE SOONER?
Please do call us to request a piece made sooner and we will aim to accommodate your needs. We do charge an extra 15% fee for the rush order service to cover additional costs. It is very useful, if you require the item for a particular date, that the date of the occasion is added to the additional notes section of your order.
SPRING/SUMMER SEASON
In May and June, production time will vary due to a peak in orders. To ensure you have a hat in time for Ascot or Summer Weddings, we advise that you plan ahead and get in touch early to avoid disappointment.
PACKAGING & DELIVERY
Your product will be beautifully packaged and sent out with great care. Our occasion hats are delivered in a hat box that you can then use for storage of your piece. Our Monty products are delivered in a eco-friendly box that can be recycled. The cost of packaging & delivery varies according to your location and type of product, please see the guide below:
UK: We aim to have your item with you within 48 hours after despatch date at a cost of £10/£25
EUROPE (Cyprus, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden & Switzerland. For other European countries see *): Delivery time after despatch will depend on your location, we hope to have your item with you within 5 working days after despatch at a cost of £20/£35
USA, CANADA, AUSTRALIA, NEW ZEALAND: Delivery time after despatch will depend on your location, we hope to have your item with you within 10 working days after despatch at a cost of £45/£60
Please note the above delivery times are on top of the time it takes to produce your piece. The delivery times cannot be guaranteed as that is not in our control, however, tracking information is available upon request.
IF YOUR COUNTRY IS NOT LISTED:
* If you would like delivery to a country not listed please email iona@ionamontgomery.co.uk
DUTIES AND TAXES
For international shipping, all duties and taxes are the responsibility of the customer and will be administered by the courier company once the package has arrived in your country.
INSURANCE & CLAIMS
Your parcel will be fully insured and once it leaves the Iona Montgomery showroom the courier will take full responsibility for the package. Any claims for loss or damage to the shipment will be the responsibility of the client, we do not take any liability for this once they are collected by the courier.
RETURNS & CANCELLATIONS
As all pieces are made to order we do not have a returns policy.
To cancel an order please contact us immediately on E. iona@ionamontgomery.co.uk M. +44 (0)7796 444 315